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The Grim Reapers - Carbon Monoxide - Introduction
Chester & District Housing Trust Limited “The Trust”
John Denny, Chief Executive
Created in November 2000, Chester & District Housing Trust (the Trust) claims that it acquired the housing stock of Chester District Council. In the 2010/11 Annual Report it claims to have 316 employees and to own and manage 6,255 properties in six Chester neighbourhoods: Blacon North; Blacon South; Chester City Area; The Rurals; Lache and Handbridge; and Upton, Hoole, Newton and Plas Newton.
Forty board directors have resigned during the decade since incorporation. Twenty-two of those resignations (which include six terminations) occurred on the watch of John Denny, Chief Executive. The Trust now claims that it has ten Board Directors: four independent, three nominated by Cheshire West & Chester Council and three tenant directors; however, the company register shows only eight registered board directors (10 Dec 11). Denny has ignored repeated requests to explain these phenomena. The Trust also employs twenty-six executive directors and managers with one position vacant and two filled by Susan Bramley the company secretary who also holds a similar position with Cosmopolitan Housing Group Ltd.
The Trust asserts that it provides a range of services to tenants in Chester and surrounding areas. These include ChesterCare, a telecare alarm service and management of a specially designated Community Intervention Budget. It also manages the housing waiting list and homelessness agency service on behalf of Chester City Council. Instead, it functions as an out-of-control oligarchy.
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Denny
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Denny controls the overall spin which he uses to cover up his own ineffective, inexperienced, overpaid function as chief executive. In a period of financial difficulty for people without work or fortunate enough to have a low-paying job, Denny took salary raises from £100,000/pa upon appointment to £160,000/pa (£18,000.00/pa more than Prime Minister, David Cameron who reportedly receives £142,000.00) during his first five years as chief executive while concurrently denying repairs and maintenance also human and civil rights to Trust tenants.
Denny, appointed as an Independent Member of Golden Gates Housing Trust Ltd. (20 Apr 04), did not resign upon his appointment as Chester & District Housing Trust Ltd., Chief Executive (00 Jan 05). Instead, he retained that position concurrent with his Trust position for almost five years before he resigned (03 Jun 09) which a reasonable person must construe as a direct conflict of interest. Denny has also involved himself in the affairs of Cosmopolitan Housing Group Ltd. and Bramley holds positions as the company secretary of both companies while concurrently deputy chief executive of the Trust (01 Dec 11).
Denny has ignored requests to substantiate his claims to twenty years experience in housing, to reveal his educational qualifications or to release a copy of his curriculum vitae. He withheld that document in a consort with Jill Dwyer, Communications and Media Officer, Chartered Institute of Housing to whom he previously released it without restriction. A reasonable person must question why Denny will not release a copy of his resume when he previously released it into the public domain.
The program that Denny has implemented serves only self-aggrandizement by Trust officials and employees without qualifications and experience in pursuit of obscene salaries to the detriment of tenants. They hide their lack of ability to perform their assigned tasks by refusing to release their curricula vitae and use manufactured job titles which the Trust refuses to substantiate with job descriptions.
A “marketing” program that costs many thousands of pounds of taxpayer funded money, resources that should accrue to tenant welfare and property maintenance and repair in accordance with tenancy agreements, covers up gross negligence and fraud by directors and managers. The farce advertised as tenant discourse and participation classifies only as a propagandist media spin.
Denny, Knight and Crosthwaite have used a team of sycophants to evade their duty of care by denying adequate investigation of complaints brought before them. They would not last five minutes in a real commercial situation or private sector company accountable to shareholders. [Abuse of Process]
Equality and Human Rights Commission
The Equality and Human Rights Commission (the Commission), a statutory body established under the Equality Act 2006, took over the responsibilities of the Commission for Racial Equality, Disability Rights Commission and Equal Opportunities Commission. It now exists as the independent advocate for equality and human rights in UK.
The Commission has a mandate to reduce inequality, eliminate discrimination, strengthen good relations between people also promote and protect human rights. It enforces equality legislation on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, and encourages compliance with the Human Rights Act. It provides advice and guidance to businesses, the voluntary and public sectors also to individuals.
The release of the results (23 Nov 11) of the Equality and Human Rights Commission (EHRC) inquiry into the home care system in England revealed disturbing evidence about the treatment of many elderly people. It addressed their struggle to voice their concerns about their care and the lack of independent means for verbal, protected discourse. They desperately need forums in which they can discuss the type of support to which they have legal entitlement. Contra Cabal exists as one of those forums.
The inquiry proposed steps that would make sure human rights are protected in future – including changes to the law so that, at a minimum, all people getting publically funded home care are protected by the Human Rights Act. Most elderly people want to carry on living in their own homes in later life, even if they need help to do so. When implemented, the recommendations from the EHRC inquiry will provide secure foundations for a home care system that emphasizes safety with dignity and independence.
Baroness Sally Greengross, Commissioner, EHRC, said: “It is essential that care services respect people's basic human rights. This is not about burdensome red tape, it is about protecting people from the kind of dehumanising treatment we have uncovered. The emphasis is on saving pennies rather than providing a service which will meet the very real needs of our grandparents, our parents, and eventually all of us”.
In exposing similar breaches of human rights to those applicable to the Trust, the final report of the Commission inquiry stated: . . . hundreds of thousands of older people lack protection under the Human Rights Act. The Equality and Human Rights Commission calls for this legal loophole to be closed. It questions commissioning practices that focus on a rigid list of tasks instead of what older people actually need. That focus gives more weight to cost than to acceptable quality of care which sounds very familiar to elderly people occupying Trust properties.
Antisocial Personality Disorders
The DSM-IV clinical term "sociopath" (formerly psychopath) describes antisocial personality disorders which include an aggressive stance and a distinctive cluster of behaviors and personality traits which society views as pejorative. Like any psychiatric disorder, diagnosis predicates upon accumulation of evidence that satisfies at least minimal criteria for that disorder. Approximately 3% of men and 1% of women suffer from antisocial personality disorders. [About Psychopaths]
John Denny brought Paul Knight (a former debt collector) on board as Assistant Director of Performance and Income within two months of his appointment as the Trust chief executive. Knight, classifies as a ravening psychopath based upon his bizarre and dangerous administrative performance. In essence, Denny organized a three-ring circus with Knight as ringmaster and Stuart Crosthwaite as the principal clown surrounded by a crowd of subliterate, sycophantic misfits singing and dancing in praise of a dysfunctional oligarchy.
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Crosthwaite
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Knight
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Denny uses Knight as his personal “hit-man” to cover up his own inadequacy: an association that frequently exists in psychopathic managerial relationships which predicate upon mutual blackmail. Inherently confrontational, psychopaths have no fear of repercussion or ostracism. They lie pathologically and perform a mafia role. By that, Denny, Knight and Crosthwaite isolate or distance themselves from crimes allegedly committed by them and Trust employees under their direction. In turn, Knight uses Stuart Crosthwaite as a “parrot” to echo his unlawful absurdities and as his fall guy. Crosthwaite shows that he does not understand the legal implications of the words or acts that he parrots although he claims negotiating rights to judge issues. He participated in writing the rules and subsequently violated them by using a team of sycophants who evade their duty of care by denying adequate investigation of complaints brought before them.
The circus also employs Paul Burton as its juggler to insure that illegal acts appear legal. The juggling relates to merging the very different ethical practices of public and private sectors to obtain an anarchistic consensus acceptable to the oligarchy. In other words, the circus shyster plays both ends against the middle to the detriment of tenants.
In-house Shyster
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Burton
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Paul Burton, CDHT In-house Solicitor claims that the complaint procedure (which officials and employees use to process complaints that allege violations of criminal and civil laws) has now tried to grant Denny, Knight and Crosthwaite impunity after the fact of committing those unlawful acts. They have made unlawful determinations in order to find themselves not guilty by ignoring the rules of natural justice. By that, they have effectively denied tenants justice and caused a serious situation by retaliating against elderly tenants through placing them in jeopardy or mortal danger.
Burton effectively denies the right to file complaints under the tenancy agreement by disingenuously claiming that: “The process is, in fact, an informal one designed to deal simply and efficiently with complaints of poor service made by the Trust's tenants. The principles of natural justice certainly apply to the process but the Independent Housing Ombudsman (who requires all registered providers to have such a process in place) has never intended that it should be subject to the same rigors as the civil and criminal courts, for the simple reason that any complainant retains their right to pursue complaints through those courts”. By that, Burton contradicts himself, the natural justice that he confirms as applicable predicates upon legal precedents and law! [Natural Justice]
The Trust Tenancy Agreement calls for tenants to use the complaint procedure before presenting the issues to the Ombudsman. That prevents them from filing in the courts while Trust arbitration takes place. Burton effectively creates a catch-22 by designating complaints as informal (a reasonable person must ask how they can classify as informal when they form part of a witnessed tenancy agreement signed by tenants). By that, he implies that Trust employees can break both criminal and civil laws with impunity.
If Burton’s statement has any foundation, then the Trust has denied due process by withholding documents and using other unlawful ploys to prevent process either informally or formally. Moreover, Burton has condoned the unlawful actions of executive directors and their assistants who have allegedly committed criminal acts in retaliation for filing a legitimate complaint.
All justice whether formal or informal relies upon principles and procedures founded in law and precedent; otherwise, a state of anarchy exists which has no place in a democracy. Trust anarchy has resulted in illegal actions by officials using railroading techniques and kangaroo court ploys with a total disregard for rules, law, and mandated procedures. They have prevented resolution of complaints by ignoring conciliation processes, denied due process of law and conspired with others to pervert the course of justice with malicious intent.
[Kangaroo Courts]
In other words, Burton has effectively condoned establishment of a series of kangaroo courts which have run totally out of control then refused to mitigate damage given options by the Tenant. Those options gave the Trust an opportunity to comply with the tenancy agreement and current health and safety laws by addressing the grievance. Instead, the Trust started an illegal merry-go-round that placed tenants in a number of buildings at risk of carbon monoxide poisoning. The Trust then tried to blackmail the Tenant into submission.
Blackmail
During the nine-month gestation of the complaint, the Trust received £3,621.15 gross rent payments for a virtually uninhabitable flat. It has used barratry (vexatiously persisting in inciting lawsuits and quarrels) using Trust money and resources to support unlawful activity against the Tenant in order to dispose of the issues by repeated harassment.
Tenant costs in legal and project research to refute the frivolous, vexatious and unsubstantiated assertions used by the Trust oligarchy to evade their duty of care and legal responsibilities, also the cost of investigating the broadened issues associated with the original Stage One and Stage Two complaints currently amount to well over £50,000.00.
That amount does not include compensation for defamation, reparations for loss of use of a substantial part of the flat for nine months, the cost of alternative accommodation and health issues that resulted from denial of quiet enjoyment of the flat. All those costs resulted from the Trust neglecting to repair flues and voids in compliance with health and safety laws to stop carbon monoxide and other noxious emissions.
Knight has completely ignored the Trust rules and procedures for both Stage One and Stage Two complaints, then fabricated evidence to support a kangaroo decision. By that, he arguably broadened the scope of the complaint to allow use of complaint rules in a general context. Refusal or neglect to conciliate shows a deliberate attempt to harass an elderly tenant by using railroading techniques. By that, Knight perverted the course of justice and has evaded conciliation processes to frustrate both Stage One and Stage Two complaints. [Railroading]
TrustWorks
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Jones
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In 2007, TrustWorks (a Direct Labour Organisation (DLO) and Trust subsidiary) won the tender to provide repairs and maintenance services to Trust properties in order to meet the Government Decent Homes Standard. In other words, the Trust advertised for bids then granted the contract to itself. The Trust claims that TrustWorks employs more than 75 maintenance technicians from all trades to deliver services to Trust tenants which it has neglected to do.
Starting in construction as a bricklayer during the early 1980s, the Trust claims that Philip Jones, Director of TrustWorks worked his way up through contract management to his present role which includes responsibility for leading the strategic direction and development of TrustWorks, the Trust's In-House repairs and maintenance team. TrustWorks carries out the majority of repairs and maintenance and investment works on behalf of the Trust which includes void repairs.
Jones ultimately holds responsibility for a variety of abuses of statutes and regulations. One of the concerns under investigation relates to alleged criminal violation by employees under his direction. Among other trust managers, Jones and his employees use aliases, multiple job titles and false addresses allegedly to hide criminal activity.
Jones has not responded to three requests for verification of his job title and description. His Chartered Institute of Builders (CIOB) membership status claim conflicts with the description that the Institute has provided. The Trust claimed: "Phil is a Chartered Builder gaining full corporate membership of the Chartered Institute of Building in 2008". This discrepancy could have a bearing on anticipated charges against Jones for alleged criminal behaviour (which also contravene The Chartered Institute of Building Disciplinary Regulations 2007). Those anomalies presently await further information from CIOB. [CIOB Response]
Chester & District Housing Trust - A Case Study
Paul Knight, Assistant Director of Performance and Income and Stuart Crosthwaite, Business Assurance Manager have spent nine months denying that a problem exists using ridicule and abuse of the Tenant in an unlawful kill the messenger stratagem; six months falsifying evidence to cover up dangerous carbon monoxide emissions; nine months stonewalling investigation to pervert the course of justice; all in violation of Trust procedures, government regulations and statutes that relate to carbon monoxide and other noxious emissions.
The dangerous conditions do not only relate to a single block of flats but could also apply to all buildings of a particular type built circa 1960. Hence, the desperate and unlawful attempts by Trust executives to cover up dangerous carbon monoxide conditions that affect hundreds of Trust flats and houses which could place thousands of tenants at risk of carbon monoxide poisoning. [CDHT Confirmation]
The situation has arisen from years of neglect to effectively inspect voids during annual gas inspections and a lack of maintenance which will cost many thousands of pounds to correct and bring into compliance with regulations that take effect concurrent with publication of these articles (01 Jan 12). The Trust must, by law, complete all repairs of that type by the end of the current year (31 Dec 12) by providing visible inspection hatches to all flue voids.
Abuse of Position
The Gas Safety (Installation and Use) Regulations 1998 (the Regulations) also statutes in pari materia require that if the tenants of any housing know or have reason to suspect that gas or carbon monoxide has escaped they shall immediately take all reasonable steps to shut off the supply of gas to prevent further emissions.
Where an escape of gas has been stopped by shutting off the supply, no person shall cause or permit the supply to be re-opened until the Trust takes all necessary steps to prevent a recurrence of the emissions. In accordance with the Regulations, the Tenant informed the Trust of an emission of carbon monoxide gas and other noxious emissions (31 Mar 11). The Trust took no notice for three months then denied that a problem existed.
The Trust unlawfully capped the gas supply with the sole intent to frustrate assessment of the problem by independent structural and gas engineers. Those engineers would have investigated and reported on the scale of the damage and confirmed non-compliance with maintenance regulations and supported the allegations made by the Tenant. No reason existed to cap the gas except to stop independent engineers from turning on the gas to analyze the real problem which would substantiate the charges of negligence.
By that, the Trust showed that it had no intent to correct the carbon monoxide and structural problems. An independent professional finding could affect many buildings; however, the Trust does not want its tenants to recognize the problems and bullies them into not complaining despite dangerous emissions which primarily affect the health and safety of elderly tenants.
Due to neglect by the Trust for almost five months to respond to repeated requests for service, the Tenant turned off the gas at the meter to comply with the Regulations (20 Aug 11). The Trust unlawfully and permanently capped the gas supply allegedly for no other reason than to cover up evidence of their neglect and to deny due process of law (10 Nov 11). The Tenant has had no heat or hot water for four months which the Trust has addressed by supplying two cheap fan heaters which only exacerbated the carbon monoxide problems by reheating and recycling the emissions.
Structural damage allowed seepage and spillage of carbon monoxide and other emissions through the aging concrete structure. The lack of visible access hatches to inspect that condition violates recent legislation. The flues, voids and structural beams need inspection by a chartered structural engineer which should include a check for carbonation induced corrosion.
The Trust sabotaged attempts by the Tenant to resolve the situation by using an independent engineer. It capped the gas permanently which prevented the engineers from testing the spillage and reporting building deficiencies. The Trust again denied that a problem existed. If independent engineers had access to the flat, and the Trust had not capped the gas, they would have confirmed violations of gas regulations and issued an order for changes to insure visible access to flues by installing hatches and also replacement of defective appliances.
The Trust then started harassing the Tenant with engineers repeatedly appearing unannounced at his flat without the mandated 48 hours notice as required by the Tenancy Agreement then making fatuous excuses about serious health and safety gas conditions to gain admission to the flat without showing their identification cards. The Trust must under the Tenancy Agreement give 48 hours notice and have permission of the Tenant to enter the flat.
No gas emergency existed because the Tenant had turned off the gas at the meter to abate the carbon monoxide and other emissions that severely affected his health. The gas technicians neither gave 48 hours notice nor showed identification before they capped the gas supply. In fact, the Tenant had prohibited capping the gas several months before. At that time, the Trust could not show probable cause to cap the gas and the Tenant turned it off at the meter to protect the environment and other tenants.
It transpired that, with the gas turned off any problems related to carbon monoxide and other noxious gases emanated from the flat below through fractured hidden flues spilling carbon monoxide into the voids. The Trust then fudged repairs by painting over carbon monoxide stains to destroy evidence of seepage.
Health and Safety Executive
The structure does not conform to regulations and prevents gas engineers from visibly inspecting the flues; instead of correcting the faults the Trust forged gas certificates which they filed with the Health and Safety Executive. The Tenant has obtained copies of the fraudulent documents and other misleading information (also the names of Trust managers and employees who filed them) under the Freedom of Information Act 2000. Those documents confirm the allegations of serious criminal acts by Trust officials and employees.
Gas Safe Register advises gas users to always check the identity of anyone claiming that they work as a licenced gas engineer. It claims that checking identity protects tenants from dangerous gas work and that all Gas Safe registered engineers carry a Gas Safe Register ID card.
It further states that before a tenant lets a gas engineer into a home to work on gas appliances the tenant must make sure to check the front and the back of the Gas Safe ID card. That check includes: comparing the engineer with the photo; checking the start and expiry date; verifying the licence number; checking the security hologram and the functions on the back of the card which list the appliances on which the engineer may work. National Grid Gas has similar identification procedures.
National Grid Gas states that it employs a number of different organisations throughout the country to work on its behalf. It advises that: “The meter worker who attends your appointment will carry an official identification card. As with all callers to your home, you should check this identification carefully before allowing them to enter.
Gas Safe Register arbitrarily claims that Data Protection and Freedom of Information Acts permit them to withhold ID names and numbers without substantiating their assertions. A reasonable person must ask, if Gas Safe Register and National Grid issue ID cards with names and numbers on them so that tenants can check their identity, then how can they legally refuse to verify information claiming protection under those acts.
When challenged, technicians employed by the Trust and its subcontractors often refuse to provide their registration information and Gas Safety Register has refused to verify or validate the false and misleading names without the particular ID numbers which the technicians have refused to reveal. By that withholding, Gas Safe Register allows the Trust to use unlicenced engineers (or engineers that will not disclose their identity) for fraudulent purposes and permits them anonymously to harass tenants in sheltered housing for political and commercial purposes.
Testing for structural carbonation requires the services of an independent, qualified, chartered, structural engineer accredited by The Institution of Structural Engineers and approved by the Tenant in a consort with a senior gas engineer. That would stop Trust employees from covering up alleged fraud and carbon monoxide emissions by using false names and titles and issuing forged certificates to meet any unlawful contingency; however, the Trust has now prevented independent inspection by permanently capping the gas.
The withholding of the names of supervisors in a pending arbitration hearing will result in naming Paul Knight, Assistant Director of Performance and Income and Stuart Crosthwaite, Business Assurance Manager, jointly and severally, as principals ultimately responsible with John Denny, Chief Executive Officer and Susan Bramley, Deputy Executive Officer.
They have all received notices that apprise them of alleged probable cause for prosecution for harassment, intimidation, bullying and abuse of the Tenant an elderly person. He can support the allegations with documentation sufficient for trial and conviction under the Equality Act 2010 and other statutes in pari materia.
Section 37 of the Health and Safety Offences Act 2008 allows prosecution of any director, company secretary or manager of the Trust (or anyone acting in that capacity) who commits a health and safety offence in consort or connivance with Trust employees. The Trust claims that: “This provision is aimed at directors and senior managers who ignore or close their eyes to health and safety risks that they ought to have been aware of and ensured that the Trust acted upon”.
[Nmesis]
Baroness Greengross of Notting Hill in the Royal Borough of Kensington and Chelsea (born Sally Ralea Rosengarten 29 Jun 1935) a British politician ascended to the peerage in the year 2000. Greengross, who received her education at Brighton and Hove School and the London School of Economics and Political Science, also holds honorary doctorates from seven British universities.
American Psychiatric Association, Diagnostic and Statistical Manual of Mental Disorders (Fourth Edition) (American Psychiatric Association, Washington, DC), 1994.
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Prepublication Notice
Individuals featured in Contra Cabal receive prior notice in accordance with international codes of ethics agreed among journalists. Several of those codes have international legal precedent. They have an opportunity to mitigate damage and to refute statements that could negatively affect their reputations or cause investigation or prosecution of them for alleged illegal acts.
The notices give them an opportunity to challenge with substantiated evidence any charges affecting their ethical or moral character. For public accountability, the author encourages them to respond in open exchange before a deadline. Individuals mentioned incidentally receive a copy of the notice as a courtesy.
Journalists must report the truth no matter whom they offend and with disregard for the consequences of publication. Accurate reporting predicates a higher purpose and the common good.
The author does not solicit personal opinions and informs individuals that they should address only matters of fact. The notices declare personal or conflicting interests that relate to topics or to opinion especially when the content draws upon advocacy, experience, conclusion, or interpretation and advise of a responsibility to gather information and develop public awareness about wrongdoing and violation of codes of conduct.
Primarily, the articles expose malfeasance and misuse of public funds also abuse of elderly tenants by landlords, trust officials and law enforcement agencies. Named individuals neglected to adhere to their duty of care. Some maliciously damaged others and their reputations by libel, slander, assault, or other unlawful acts. No person receives immunity from investigation. Anything published results from investigation, verification and validation which takes into account violations of law or breach of established rules and ethical practices.
Chester & District Housing Trust Ltd.
John Denny, Paul Knight and Stuart Crosthwaite have, in an alleged conspiracy to defraud the Tenant, refused to provide public information about public sector employees. Crosthwaite refused in writing (05 Dec 11) to provide job titles and job descriptions of specific staff members and supervisors although the Trust previously published a chart containing the names and job titles of Trust officials. By that, they enabled several officials and staff members to use aliases and false or misleading job descriptions and proxies in a conspiracy to defraud in violation of the Fraud Act 2006. Section 2 includes fraud by false representation, fraud by failing to disclose information and fraud by abuse of position.
The author requested information about Trust officials, staff members and direct supervisors to complete validation and verification of content which alleges criminal acts in order to hold other officials and staff members harmless. Trust officials prevented that process. To partly overcome the withholding of public information, the author has listed the people named in the articles and their false or misleading titles. The supervisors of the staff members committing criminal acts remain unknown; however, they become jointly and severally liable for the acts of their subordinates.
Protagonists
Listed in alphabetical order due to unlawful withholding by Trust officials of seniority or status. None of the protagonists responded to the three opportunities to mitigate sent to each of them.
Sarah Banwell, Housing Officer (Anti-Social Behaviour).
Susan C Bramley, Deputy Chief Executive and Company Secretary
Lynne Britton, Gas Servicing Administrator.
Paul Burton, In-House Solicitor.
Stuart Crosthwaite, Business Assurance Manager.
John Denny, Chief Executive.
Wendy Garwood, Satisfaction and Complaints Officer.
Karen Heritage, Performance and Quality Team.
Paul Knight, Assistant Director of Performance and Income.
Philip Jones, Director of Property Services.
Hamish Laird - Fraudulent User-Friendly Aliases used by Laird:
M&E Surveyor; Gas Engineer; Heating Services Officer; Estates Manager.
Samantha Stanford, Visiting Support Officer (Social Worker).
Board of Directors
Forty board directors have resigned during the decade since incorporation. Twenty-two of those resignations (which include six terminations) occurred on the watch of John Denny, Chief Executive. The Trust now claims that it has ten Board Directors: four independent, three nominated by Cheshire West & Chester Council and three tenant directors; however, the company register shows only eight registered board directors (10 Dec 11). Denny has ignored repeated requests to explain these phenomena.
Jacqueline C Grannell, Independent, former school governor.
William S Hogg, Independent, Non-Executive Local Area Chairman, Yorkshire Bank.
Lindsay McAllister, Independent, Consultant, Housing Regeneration and Business Dev.
Patrick Scanlan, Tenant, former school teacher.
Jane S Stephens, Independent, Chartered Institute of Management Accountants.
Alexandra Tate, Labour Councillor (Lache), Cheshire West & Chester Council.
Robert J Thompson, Liberal Democrat Councillor (Hoole), Cheshire West & Chester Council.
Ann Wright, Conservative Councillor (Malpas), Cheshire West & Chester Council.
Regulatory Authorities
Due to fraud, harassment and neglect by the Trust to follow its own complaint procedures (on an issue that initially classified as a simple gas appliance servicing request), the Tenant has filed and/or initiated disciplinary and/or regulatory proceedings with the following authorities.
Cheshire West and Chester Council
Mike Jones, Leader of the Council, Conservative (Tattenhall).
Eleanor Johnson, Lord Mayor of Chester, Chairman of the Council, Conservative (Gowy).
Gas Safe Register, Paul Johnston, Chief Executive.
The official list of gas engineers registered to work safely and legally on gas appliances in United Kingdom.
Health and Safety Executive, Carl Sands, Gas Officer.
The executive has a duty of care to prosecute duty holders that have flouted the law and/or shown reckless disregard for health and safety requirements.
National Grid Gas, Lisa Denman, Adviser, Customer Support, Escalated Complaints.
National Grid owns and manages the grids for energy sources. In UK it run systems that deliver gas and electricity across the entire country and is responsible for the health and safety of delivery systems and the discipline of its gas engineers.
Tenant Services Authority, Simon Wadsworth, Advisor, Regulatory Enquiries.
The independent regulator for affordable housing in England with a duty to improve the standard of service for tenants and residents.
The Chartered Institute of Building, James Hirst, Professional Conduct Manager.
The Institute investigates allegations of professional misconduct as set out in CIOB Bye-Laws and other regulations.
Pending Complaints
Housing Ombudsman Service (HOS).
The Housing Act 1996 (amended by the Housing & Regeneration Act 2008) requires all social housing providers to belong to the Service. It includes all providers registered with the Tenant Services Authority. The law sets out the Ombudsman’s power to investigate complaints and to determine what is fair in all the circumstances of the case. The Ombudsman looks at complaints after the final stage of a Trust complaint process or when the Trust has abused that process.
Independent Police Complaints Commission (IPCC).
The IPCC was established by the Police Reform Act and became operational in April 2004. Investigates the most serious complaints and allegations of misconduct against the police in England and Wales, as well as handling appeals from people who are not satisfied with the way police have dealt with their complaint.
Solicitors Regulation Authority (SRA).
The Solicitors Regulation Authority (SRA) regulates solicitors in England and Wales.
The Equality and Human Rights Commission (EHRC).
The statutory body established under the Equality Act 2006 now exists as the independent advocate for equality and human rights in UK.
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© Copyright 2012 by Paul Trummel
All Rights Reserved: 01 Jan 12/11:37
Edition: #880-37-00/12-0202-07:49
Feedback: Editor + ContraCabal.eu
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